Hearing Ambassador (Patient Care Coordinator)
On-siteCuyahoga Falls, Ohio, United States
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness at the Sam's Club Hearing Aid Center in Cuyahoga Falls, OH. Complete 30-50 outbound calls daily to prospective and existing customers while securing a minimum of four immediate or scheduled full hearing tests per day. Promote and sell non-hearing aid products to drive a 50% increase in sales, utilizing the handheld screener as an intercepting tool to qualify leads. Assist licensed dispensers by scheduling return visits for past tested members and promoting the center during club and external marketing events. Spend 95% of your time walking the club, intercepting customers, and setting tests. High school diploma, strong customer service experience, and proficiency with scheduling software required.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Must be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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