Hearing Ambassador (Patient Care Coordinator)
On-siteKansas City, Missouri, United States
Job Summary
Engage customers at the Sam's Club Hearing Aid Center by setting up full hearing tests, scheduling appointments, and promoting non-hearing aid products to drive a 50% sales increase. Complete 30-50 outbound calls daily to prospective and existing members, utilizing the handheld screener to intercept and qualify leads. Secure a minimum of four immediate or scheduled full hearing tests per day for the specialist and assist with scheduling return visits for past tested members. Spend 95% of your time walking the club, intercepting customers, and supporting community outreach events. This role requires a high school diploma, strong sales and customer service experience, and proficiency with scheduling software.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Must be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
Desired Qualifications
- Have a working knowledge of all Hearing Aid Center (HAC) products and services
- Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
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