Hearing Ambassador (Patient Care Coordinator)

Job Summary

Required Qualifications

• •High school diploma or equivalent
• •Strong customer service, sales, or retail experience
• •Experience working with PC hardware and software including general computer and Internet knowledge
• •Excellent oral and written communication skills
• •Organizational, problem-solving/troubleshooting skills
• •Presentation skills
• •Previous experience with patient/customer appointment scheduling
• •Proficiency with basic computer systems and scheduling software
• •Must be able to lift 50 lbs
• •Must be available for weekend shifts
• •Must be able to work in a fast-paced environment
• •Must be able to interact with customers in a friendly and professional manner
• •Must be able to follow instructions and guidelines
• •Must be able to work independently and as part of a team
• •Must be able to handle multiple tasks simultaneously
• •Must be able to prioritize tasks and meet deadlines
• •Must be able to communicate effectively with customers and colleagues
• •Must be able to demonstrate empathy and understanding
• •Must be able to provide accurate information
• •Must be able to maintain confidentiality
• •Must be able to adhere to company policies and procedures
• •Must be able to work in a retail environment
• •Must be able to work with hearing aid products
• •Must be able to assist with hearing tests
• •Must be able to schedule appointments
• •Must be able to promote hearing aid products
• •Must be able to sell non-hearing aid products
• •Must be able to make outbound calls
• •Must be able to engage with customers
• •Must be able to support growth through community outreach
• •Must be able to build customer relationships
• •Must be able to work in Saginaw, MI
• •Must be able to work on-site at Sam's Club Hearing Aid Center
• •Must be able to spend 95% of time walking/working the club, intercepting, and setting tests
• •Must be able to learn and use the handheld screener
• •Must be able to use the handheld screener as an intercepting tool
• •Must be able to get qualified leads
• •Must be able to call past tested Members
• •Must be able to schedule return visits
• •Must be able to promote the HAC during Sam's club events
• •Must be able to promote the HAC during Hearing Aid Center events
• •Must be able to promote the HAC during possibly outside marketing events
• •Must be able to meet the goal of completing 30-50 outbound calls daily
• •Must be able to meet the goal of securing a minimum of 4 immediate or scheduled full hearing tests daily
• •Must be able to achieve a 50% increase in non-hearing aid product sales
• •Must be able to set the stage for full test
• •Must be able to set the stage for full boat purchase
• •Must be able to educate individuals about hearing wellness
• •Must be able to support hearing health needs
• •Must be able to assist and help the licensed dispenser meet their goals
• •Must be able to fulfill daily duties
• •Must be able to engage customers
• •Must be able to work in a compliance-focused infrastructure
• •Must be able to work with proprietary technology systems
• •Must be able to deliver high-quality, value-based care
• •Must be able to work with millions of members
• •Must be able to work with health plan partners
• •Must be able to deliver innovative healthcare solutions
• •Must be able to drive growth
• •Must be able to improve outcomes
• •Must be able to reduce costs
• •Must be able to bring value to their members
• •Must be able to address the social determinants of health
• •Must be able to improve member health outcomes and satisfaction
• •Must be able to deliver high-quality benefits
• •Must be able to work in a fulfilling work environment
• •Must be able to attract top talent
• •Must be able to encourage all associates to contribute
• •Must be able to deliver premier service to internal and external customers alike
• •Must be able to transform the healthcare industry for the better
• •Must be able to provide career advancement opportunities from within the organization
• •Must be able to work across multiple locations in the US, South America, and India
• •Must be able to work as a Hearing Ambassador
• •Must be able to work as a Patient Care Coordinator
• •Must be able to work in the healthcare industry
• •Must be able to work in fintech
• •Must be able to work in healthcare Fintech
• •Must be able to work with supplemental benefits
• •Must be able to work with flex cards
• •Must be able to work with member engagement solutions
• •Must be able to partner with managed care organizations
• •Must be able to provide innovative healthcare solutions
• •Must be able to work with health plans
• •Must be able to deliver high-quality benefits
• •Must be able to address the social determinants of health
• •Must be able to improve member health outcomes and satisfaction
• •Must be able to work in a compliance-focused infrastructure
• •Must be able to work with proprietary technology systems
• •Must be able to deliver high-quality, value-based care
• •Must be able to work with millions of members
• •Must be able to work with health plan partners
• •Must be able to deliver innovative healthcare solutions
• •Must be able to drive growth
• •Must be able to improve outcomes
• •Must be able to reduce costs
• •Must be able to bring value to their members
• •Must be able to address the social determinants of health
• •Must be able to improve member health outcomes and satisfaction
• •Must be able to deliver high-quality benefits
• •Must be able to work in a fulfilling work environment
• •Must be able to attract top talent
• •Must be able to encourage all associates to contribute
• •Must be able to deliver premier service to internal and external customers alike
• •Must be able to transform the healthcare industry for the better
• •Must be able to provide career advancement opportunities from within the organization
• •Must be able to work across multiple locations in the US, South America, and India