Hearing Ambassador (Patient Care Coordinator)
On-siteSan Antonio, Texas, United States
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness while scheduling appointments and building relationships. Complete 30-50 outbound calls daily to prospective and existing customers, securing a minimum of four full hearing tests per day for the specialist. Promote non-hearing aid products to increase sales and utilize handheld screeners as intercepting tools to qualify leads. Assist with scheduling return visits for past tested members and promote the center during Sam's Club events and outside marketing activities. Based at the Sam's Club Hearing Aid Center in San Antonio, TX, this on-site role requires 95% of time spent walking the club, intercepting, and setting tests.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Must be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
Desired Qualifications
- Have a working knowledge of all Hearing Aid Center (HAC) products and services
- Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
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