Hearing Ambassador (Patient Care Coordinator)
On-siteBradenton, Florida, United States
Job Summary
Conduct 30-50 outbound calls daily to prospective and existing customers while securing a minimum of 4 immediate or scheduled full hearing tests per day. Engage members to support hearing health needs, educate them about wellness, and set the stage for full tests and device purchases. Promote non-hearing aid products to drive a 50% increase in sales and utilize handheld screeners as intercepting tools to generate qualified leads. Assist licensed dispensers with scheduling return visits and promote the center during Sam's Club and external marketing events. Based 95% of the time walking and intercepting within the Bradenton, FL location.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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