Hearing Ambassador (Patient Care Coordinator)
On-siteGaithersburg, Maryland, United States
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness at the Sam's Club Hearing Aid Center. Complete 30-50 outbound calls daily to prospective and existing customers while securing a minimum of four immediate or scheduled full hearing tests daily. Set the stage for full tests and purchases, promote non-hearing aid products to increase sales by 50%, and utilize the handheld screener as an intercepting tool to generate qualified leads. Assist with scheduling return visits and promote the center during club and external marketing events. Based 95% of the time walking and working within the club, this role requires strong customer service, sales, and communication skills.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Must be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
Desired Qualifications
- Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
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