Hearing Ambassador (Patient Care Coordinator)
On-siteHolland, Michigan, United States
Job Summary
Conduct 30-50 outbound calls daily to prospective and existing customers while securing a minimum of four immediate or scheduled full hearing tests per day. Engage members at Sam's Club events and community gatherings to promote hearing wellness, educate individuals about hearing aid products, and sell non-hearing aid items to increase overall revenue. Set the stage for full testing and purchases by utilizing handheld screeners as intercepting tools to qualify leads, then assist licensed dispensers with scheduling return visits and medical referrals. Operate 95% of the time walking and intercepting within the Holland, MI center, requiring strong communication skills and familiarity with PC hardware and scheduling software.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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