Hearing Ambassador (Patient Care Coordinator)
On-siteThornton, Colorado, United States
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness while scheduling appointments and building community relationships. Complete 30-50 outbound calls daily to prospective and existing customers, securing a minimum of 4 immediate or scheduled full hearing tests per day. Promote and sell non-hearing aid products, aiming for a 50% increase in sales, and utilize the handheld screener as an intercepting tool to generate qualified leads. Assist with calling past tested members to schedule return visits and promote the center during Sam's Club and external events. Based on-site at the Sam's Club Hearing Aid Center in Thornton, CO, this role requires 95% of the time spent walking, working the club, and intercepting.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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