Hearing Ambassador (Patient Care Coordinator)
On-sitePalm Beach, Florida, United States
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness. Schedule appointments and secure a minimum of four immediate or scheduled full hearing tests daily for the specialist. Complete 30-50 outbound calls daily to prospective and existing customers while promoting non-hearing aid products to drive sales growth. Learn and use the handheld screener as an intercepting tool to qualify leads, and assist with scheduling return visits for past tested members. Promote the Hearing Aid Center during Sam's Club events and outside marketing activities. Based at the on-site center in Palm Beach, FL, this role requires 95% of time spent walking and intercepting within the club.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Must be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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