Hearing Ambassador (Patient Care Coordinator)
On-siteOmaha, Nebraska, United States
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness while scheduling appointments and driving growth through community outreach. Complete 30-50 outbound calls daily to prospective and existing customers, securing a minimum of four immediate or scheduled full hearing tests per day. Promote non-hearing aid products to increase sales by 50% and utilize the handheld screener as an intercepting tool to qualify leads. Assist with scheduling return visits for past tested members and promote the center during Sam's Club and external events. Based 95% of the time walking and intercepting within the Sam's Club Hearing Aid Center in Omaha, NE, this role requires strong customer service, sales, and retail experience alongside proficiency in scheduling software.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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