Hearing Ambassador
On-siteFort Collins, Colorado, United States
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness while scheduling appointments and driving growth through community outreach. Complete 30-50 outbound calls daily to prospective and existing customers, securing a minimum of four immediate or scheduled full hearing tests per day. Promote and sell non-hearing aid products to increase revenue, utilizing a handheld screener as an intercepting tool to qualify leads. Assist with scheduling return visits for past tested members and promote the Hearing Aid Center during Sam's Club and external marketing events. Based in the HAC with 95% of time spent walking and intercepting, this role requires strong communication skills and retail experience. NationsBenefits partners with managed care organizations to deliver innovative healthcare solutions that improve member outcomes.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational, problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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