HealthLink 915 Team Leader

Job Summary

Required Qualifications

• •One-year experience in the social work field or a behavioral health setting
• •Must have at least a Bachelor's degree in a health-related field of counseling, psychology, social work, sociology, or a behavioral science field
• •Course work or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and mental retardation
• •Candidates with a Bachelor's degree in rehabilitation, occupational therapy, criminal justice, or education must have fifteen college-level semester hours of coursework in behavioral health
• •Candidates with a Bachelor's degree in rehabilitation, occupational therapy, criminal justice, or education must have at least one year of work experience in the behavioral health setting
• •Valid driver's license- F endorsement
• •Must be certified in, and effectively implement, verbal and physical de-escalation techniques
• •Must be able to lift up to 50 lbs
• •Must be able to push/pull up to 150 lbs
• •Must be able to perform frequent sitting, standing, walking, bending, stooping, and reaching
• •Must be able to hear normal and soft tones
• •Must be able to perform close eye work
• •Must be able to expose to biological hazards
• •Must be able to respond to all flags, emails, and voicemail within 2 business days
• •Must be able to complete all chart documentation within 2 business days
• •Must be able to ensure each supervised Care Coordinator completes required CARF modules annually
• •Must be able to maintain an up-to-date excel sheet to identify the currently enrolled clients in Health Link and the date of first contact each month
• •Must be able to review bimonthly and confirm each Health Link client's TennCare enrollment and potential renewal dates
• •Must be able to submit team productivity report by the 5th of each month
• •Must be able to prepare QA/QI and QRR reports for each program quarterly
• •Must be able to ensure each supervised Care Coordinator attends treatment team 3x a month and individual supervision weekly
• •Must be able to ensure each supervised Care Coordinator completes/submits all documentation within 2 days
• •Must be able to review all documentation for accuracy and completeness
• •Must be able to ensure that each Care Coordinator holds a caseload of a minimum of 85 clients
• •Must be able to ensure that all clients assigned to the team receive a minimum of one face-to-face encounter per month
• •Must be able to maintain own case load of a minimum of 20 clients
• •Must be able to submit a total of 20 contacts per month
• •Must be able to ensure that all clients assigned to the team have an up to date Care Plan/Crisis Plan/DLA-20
• •Must be able to take a lead role in hiring and retaining staff
• •Must be able to maintain appropriate level of staffing
• •Must be able to fill staff vacancies within 2 weeks of previous employee's termination
• •Must be able to train staff regarding program P&P and monthly productivity goals within one week of completing orientation
• •Must be able to ensure each supervised Care Coordinator completes required CARF modules annually
• •Must be able to maintain an up-to-date excel sheet to identify the currently enrolled clients in Health Link and the date of first contact each month
• •Must be able to review bimonthly and confirm each Health Link client's TennCare enrollment and potential renewal dates
• •Must be able to submit team productivity report by the 5th of each month
• •Must be able to prepare QA/QI and QRR reports for each program quarterly
• •Must be able to work in a multi-disciplinary team to meet the needs of the SPMI population
• •Must be able to oversee clinical standards of the program
• •Must be able to handle client inquiries and address issues as appropriate
• •Must be able to give and receive appropriate feedback
• •Must be able to communicate directly with a problem-solving approach
• •Must be able to organize and develop team cohesion during staff meetings
• •Must be able to meet with staff on a consistent basis to address identified concerns
• •Must be able to demonstrate consideration and concern for fellow workers and promote harmonious relationships and attitudes
• •Must be able to maintain positive relationships with internal departments to meet program needs and maximize growth
• •Must be able to develop a positive and working relationship with outside agencies to meet program needs
• •Must be able to conduct background checks, driver's license record, degree verification, and drug screens at hire
• •Must have a clean drug screen
• •Must have a clean background check
• •Must have a clean driving record
• •Must be able to work in Hamilton County, Tennessee
• •Must be able to utilize a personal dependable vehicle to conduct Center business
• •Must be able to maintain a dependable vehicle
• •Must be able to maintain certified driver status
• •Must be able to provide coverage when needed to ensure all client needs and productivity targets are achieved
• •Must be able to ensure that the Health Link program achieves its assigned productivity targets on a monthly basis
• •Must be able to ensure that high quality clinical care is provided
• •Must be able to monitor program productivity
• •Must be able to manage caseloads
• •Must be able to manage HealthLink attestations/attributions/enrollments
• •Must be able to monitor clinical documentation
• •Must be able to monitor progress toward quality/efficiency metrics
• •Must be able to conduct a variety of required reports
• •Must be able to directly manage front-line staff
• •Must be able to ensure that each Care Coordinator holds a caseload of a minimum of 85 clients
• •Must be able to ensure each care coordinator has adequate referrals
• •Must be able to ensure referrals are assigned as needed and appropriate to the team
• •Must be able to ensure that the team maintains compliance with all standards and meets or exceeds all internal/external expectations
• •Must be able to ensure that all clients assigned to the team receive a minimum of one face-to-face encounter per month
• •Must be able to ensure that each Care Coordinator holds a caseload of a minimum of 85 clients
• •Must be able to ensure each supervised Care Coordinator completes/submits all documentation within 2 days
• •Must be able to review all documentation for accuracy and completeness
• •Must be able to ensure that all clients assigned to the team have an up to date Care Plan/Crisis Plan/DLA-20
• •Must be able to ensure each supervised Care Coordinator completes required CARF modules annually
• •Must be able to maintain an up-to-date excel sheet to identify the currently enrolled clients in Health Link and the date of first contact each month
• •Must be able to review bimonthly and confirm each Health Link client's TennCare enrollment and potential renewal dates
• •Must be able to submit team productivity report by the 5th of each month
• •Must be able to prepare QA/QI and QRR reports for each program quarterly
• •Must be able to take a lead role in hiring and retaining staff
• •Must be able to maintain appropriate level of staffing
• •Must be able to fill staff vacancies within 2 weeks of previous employee's termination
• •Must be able to train staff regarding program P&P and monthly productivity goals within one week of completing orientation
• •Must be able to ensure each supervised Care Coordinator attends treatment team 3x a month and individual supervision weekly
• •Must be able to maintain positive relationships with internal departments to meet program needs and maximize growth
• •Must be able to develop a positive and working relationship with outside agencies to meet program needs
• •Must be able to give and receive appropriate feedback
• •Must be able to communicate directly with a problem-solving approach
• •Must be able to organize and develop team cohesion during staff meetings
• •Must be able to meet with staff on a consistent basis to address identified concerns
• •Must be able to demonstrate consideration and concern for fellow workers and promote harmonious relationships and attitudes
• •Must be able to ensure that the Health Link program achieves its assigned productivity targets on a monthly basis
• •Must be able to ensure that all clients assigned to the team receive a minimum of one face-to-face encounter per month
• •Must be able to ensure that each Care Coordinator holds a caseload of a minimum of 85 clients
• •Must be able to contact each client on caseload at least 1x per month
• •Must be able to maintain own case load of a minimum of 20 clients
• •Must be able to submit a total of 20 contacts per month
• •Must be able to ensure that all clients assigned to the team have an up to date Care Plan/Crisis Plan/DLA-20
• •Must be able to ensure each supervised Care Coordinator completes/submits all documentation within 2 days
• •Must be able to review all documentation for accuracy and completeness
• •Must be able to meet all funder and CARF guidelines
• •Must be able to ensure that the Health Link program achieves its assigned productivity targets on a monthly basis
• •Must be able to ensure that all clients assigned to the team receive a minimum of one face-to-face encounter per month
• •Must be able to ensure that each Care Coordinator holds a caseload of a minimum of 85 clients
• •Must be able to contact each client on caseload at least 1x per month
• •Must be able to maintain own case load of a minimum of 20 clients
• •Must be able to submit a total of 20 contacts per month
• •Must be able to ensure that all clients assigned to the team have an up to date Care Plan/Crisis Plan/DLA-20
• •Must be able to ensure each supervised Care Coordinator completes/submits all documentation within 2 days
• •Must be able to review all documentation for accuracy and completeness
• •Must be able to meet all funder and CARF guidelines
• •Must be able to take a lead role in hiring and retaining staff
• •Must be able to maintain appropriate level of staffing
• •Must be able to fill staff vacancies within 2 weeks of previous employee's termination
• •Must be able to train staff regarding program P&P and monthly productivity goals within one week of completing orientation
• •Must be able to ensure each supervised Care Coordinator attends treatment team 3x a month and individual supervision weekly
• •Must be able to ensure each supervised Care Coordinator completes required CARF modules annually
• •Must be able to maintain an up-to-date excel sheet to identify the currently enrolled clients in Health Link and the date of first contact each month
• •Must be able to review bimonthly and confirm each Health Link client's TennCare enrollment and potential renewal dates
• •Must be able to submit team productivity report by the 5th of each month
• •Must be able to prepare QA/QI and QRR reports for each program quarterly
• •Must be able to work in a multi-disciplinary team to meet the needs of the SPMI population
• •Must be able to oversee clinical standards of the program
• •Must be able to handle client inquiries and address issues as appropriate
• •Must be able to respond to all flags, emails, and voicemail within 2 business days
• •Must be able to complete all chart documentation within 2 business days
• •Must be able to ensure that each Care Coordinator maintains a minimum caseload of 85 clients
• •Must be able to ensure each care coordinator has adequate referrals
• •Must be able to ensure referrals are assigned as needed and appropriate to the team
• •Must be able to maintain positive relationships with internal departments to meet program needs and maximize growth
• •Must be able to develop a positive and working relationship with outside agencies to meet program needs
• •Must be able to give and receive appropriate feedback
• •Must be able to communicate directly with a problem-solving approach
• •Must be able to organize and develop team cohesion during staff meetings
• •Must be able to meet with staff on a consistent basis to address identified concerns
• •Must be able to demonstrate consideration and concern for fellow workers and promote harmonious relationships and attitudes
• •Must be able to maintain a dependable vehicle
• •Must be able to maintain certified driver status
• •Must be able to provide coverage when needed to ensure all client needs and productivity targets are achieved
• •Must be able to ensure that the Health Link program achieves its assigned productivity targets on a monthly basis
• •Must be able to ensure that all clients assigned to the team receive a minimum of one face-to-face encounter per month
• •Must be able to ensure that each Care Coordinator holds a caseload of a minimum of 85 clients
• •Must be able to contact each client on caseload at least 1x per month
• •Must be able to maintain own case load of a minimum of 20 clients
• •Must be able to submit a total of 20 contacts per month
• •Must be able to ensure that all clients assigned to the team have an up to date Care Plan/Crisis Plan/DLA-20
• •Must be able to ensure each supervised Care Coordinator completes/submits all documentation within 2 days
• •Must be able to review all documentation for accuracy and completeness
• •Must be able to meet all funder and CARF guidelines
• •Must be able to take a lead role in hiring and retaining staff
• •Must be able to maintain appropriate level of staffing
• •Must be able to fill staff vacancies within 2 weeks of previous employee's termination
• •Must be able to train staff regarding program P&P and monthly productivity goals within one week of completing orientation
• •Must be able to ensure each supervised Care Coordinator attends treatment team 3x a month and individual supervision weekly
• •Must be able to ensure each supervised Care Coordinator completes required CARF modules annually
• •Must be able to maintain an up-to-date excel sheet to identify the currently enrolled clients in Health Link and the date of first contact each month
• •Must be able to review bimonthly and confirm each Health Link client's TennCare enrollment and potential renewal dates
• •Must be able to submit team productivity report by the 5th of each month
• •Must be able to prepare QA/QI and QRR reports for each program quarterly
• •Must be able to work in a multi-disciplinary team to meet the needs of the SPMI population
• •Must be able to oversee clinical standards of the program
• •Must be able to handle client inquiries and address issues as appropriate
• •Must be able to respond to all flags, emails, and voicemail within 2 business days
• •Must be able to complete all chart documentation within 2 business days
• •Must be able to ensure that each Care Coordinator maintains a minimum caseload of 85 clients
• •Must be able to ensure each care coordinator has adequate referrals
• •Must be able to ensure referrals are assigned as needed and appropriate to the team
• •Must be able to maintain positive relationships with internal departments to meet program needs and maximize growth
• •Must be able to develop a positive and working relationship with outside agencies to meet program needs
• •Must be able to give and receive appropriate feedback
• •Must be able to communicate directly with a problem-solving approach
• •Must be able to organize and develop team cohesion during staff meetings
• •Must be able to meet with staff on a consistent basis to address identified concerns
• •Must be able to demonstrate consideration and concern for fellow workers and promote harmonious relationships and attitudes
• •Must be able to maintain a dependable vehicle
• •Must be able to maintain certified driver status
• •Must be able to provide coverage when needed to ensure all client needs and productivity targets are achieved
• •Must be able to ensure that the Health Link program achieves its assigned productivity targets on a monthly basis
• •Must be able to ensure that all clients assigned to the team receive a minimum of one face-to-face encounter per month
• •Must be able to ensure that each Care Coordinator holds a caseload of a minimum of 85 clients
• •Must be able to contact each client on caseload at least 1x per month
• •Must be able to maintain own case load of a minimum of 20 clients
• •Must be able to submit a total of 20 contacts per month
• •Must be able to ensure that all clients assigned to the team have an up to date Care Plan/Crisis Plan/DLA-20
• •Must be able to ensure each supervised Care Coordinator completes/submits all documentation within 2 days
• •Must be able to review all documentation for accuracy and completeness
• •Must be able to meet all funder and CARF guidelines
• •Must be able to take a lead role in hiring and retaining staff
• •Must be able to maintain appropriate level of staffing
• •Must be able to fill staff vacancies within 2 weeks of previous employee's termination
• •Must be able to train staff regarding program P&P and monthly productivity goals within one week of completing orientation
• •Must be able to ensure each supervised Care Coordinator attends treatment team 3x a month and individual supervision weekly
• •Must be able to ensure each supervised Care Coordinator completes required CARF modules annually
• •Must be able to maintain an up-to-date excel sheet to identify the currently enrolled clients in Health Link and the date of first contact each month
• •Must be able to review bimonthly and confirm each Health Link client's TennCare enrollment and potential renewal dates
• •Must be able to submit team productivity report by the 5th of each month
• •Must be able to prepare QA/QI and QRR reports for each program quarterly
• •Must be able to work in a multi-disciplinary team to meet the needs of the SPMI population
• •Must be able to oversee clinical standards of the program
• •Must be able to handle client inquiries and address issues as appropriate
• •Must be able to respond to all flags, emails, and voicemail within 2 business days
• •Must be able to complete all chart documentation within 2 business days