Healthcare Site Operations Manager
$79,096–$102,824 year
On-siteSan Leandro, California, United States
Job Summary
Oversee day-to-day operational leadership of assigned clinic sites by supervising unit supervisors, managing staffing workflows, and resolving real-time clinical floor issues. Coordinate provider schedules with medical leadership, ensure adequate clinical coverage, and drive adoption of new workflows, technologies, and care delivery models including PCMH initiatives. Lead performance evaluations, coaching, and professional development for staff while implementing safety programs and Quality Assurance and Improvement activities. Ensure operational readiness for regulatory surveys and accreditation, maintain medical supply inventories, and collaborate with HR, IT, and clinical teams to resolve operational challenges and meet Service Excellence Standards.
Required Qualifications
- Operational leadership of health center sites
- Efficient clinic operations
- Exceptional patient experience
- High-quality service delivery
- Oversee clinic workflows
- Staff performance management
- Patient flow management
- Provider support
- Operational excellence
- Implement organizational policies
- Implement strategic initiatives
- Partner closely with clinical leadership
- Optimize productivity
- Improve access to care
- Foster a collaborative, high-performing team culture
- Full-time position availability
- 40 hours per week work schedule
- Monday through Friday availability
- Occasional Saturday hours availability
- Supervise operational functions at the clinic site
- Immediate supervision of unit supervisors
- Ensure compliance with established standards
- Ensure compliance with procedural requirements
- Real-time problem solving on the clinical floor
- Address daily issues related to staffing
- Address daily issues related to workflows
- Monitor vacation requests
- Monitor call-outs
- Monitor unscheduled time off
- Coordinate vacation requests for unit supervisors
- Act as resource for unit supervisors
- Answer questions for unit supervisors
- Coach unit supervisors
- Supervise unit supervisors
- Ensure clinic operates in an efficient manner
- Ensure patients receive high-quality customer service
- Coordinate provider schedules
- Ensure adequate coverage for clinical services
- Ensure adequate coverage for operations
- Identify operational opportunities
- Recommend improvements
- Implement best practices
- Participate in Quality Assurance and Improvement programs (QA&I)
- Support operational change initiatives
- Implement organizational priorities
- Drive adoption of new workflows
- Drive adoption of new technologies
- Drive adoption of new care delivery models
- Include PCMH initiatives
- Meet regulatory requirements
- Meet quality improvement program requirements
- Support provider practice requirements
- Review physician activity data
- Forecast provider activity
- Prepare for changes needed in provider practice
- Ensure adequate stock of medical supplies
- Follow established purchasing procedures
- Conduct regular performance evaluations
- Document performance concerns in a timely manner
- Work with Director of Clinic Operations to implement performance improvement plans
- Work with Human Resources to implement progressive discipline plans
- Provide ongoing coaching for supervisors and staff
- Provide mentoring for supervisors and staff
- Manage performance management for supervisors and staff
- Provide professional development for supervisors and staff
- Foster accountability for supervisors and staff
- Foster engagement for supervisors and staff
- Participate in developing safety programs
- Implement safety programs
- Meet full compliance with stated clinic requirements
- Meet full compliance with legal requirements for clinical environments
- Meet full compliance with legal requirements for patient care environments
- Ensure operational readiness for regulatory surveys
- Ensure operational readiness for accreditation activities
- Collaborate with Human Resources
- Collaborate with Quality
- Collaborate with Information Technology
- Collaborate with Revenue Cycle
- Collaborate with Facilities
- Collaborate with Clinical Leadership
- Ensure coordinated clinic operations
- Ensure timely resolution of operational issues
- Meet or exceed Service Excellence Standards of TVHC
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