Healthcare Scheduling Coordinator – Home Health Therapy Services
On-site · Orland Park, Illinois, United States
Job Summary
Coordinate and schedule Physical Therapy, Occupational Therapy, and Speech Therapy visits for client agencies. Assist the Therapy Staffing Operations Manager with daily scheduling and operational activities. Communicate with therapists regarding schedules, availability, assignments, and coverage needs. Serve as a liaison between client agencies, therapists, and internal team members. Manage high volumes of incoming calls, emails, and staffing requests. Monitor therapist schedules and assist in resolving scheduling conflicts and coverage issues. Maintain accurate scheduling records and documentation. Utilize multiple software systems and electronic medical records (EMRs) to track referrals, staffing assignments, and therapist productivity. Record and document inquiries, concerns, and service issues and ensure timely follow-up. Assist with reporting, data entry, and administrative projects as assigned. Provide exceptional customer service and contribute to a positive, team-oriented work environment.
Required Qualifications
- Bachelor's degree or Associate degree from an accredited college or university.
- Excellent computer skills and proficiency in Microsoft Office, including Excel, Outlook, Word, and web-based applications.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Strong attention to detail and problem-solving abilities.
- Ability to work independently and effectively in a fast-paced environment.
- Professional, dependable, and customer-service oriented.
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