Healthcare Resource Specialist referral team Lead - full-time days (Boise)

Lead role overseeing referrals workflow, auditing referral processes, training and developing Resource Center Referral staff, coordinating department improvements, managing schedules, troubleshooting colleague workflow issues, and ensuring accuracy and efficiency in referrals. Responsibilities include identifying needs for department improvement, assisting in training for Resource Center Referral colleagues, auditing referrals to ensure accuracy, organizing data and metrics to track training progress and error rates, and maintaining records of staff performance. Strong communication, teamwork, and problem-solving skills, plus proficiency with Outlook, MS Office, EHR systems, and medical terminology, are essential.