Healthcare Operations Director
On-site · Henderson, Nevada, United States
Job Summary
Lead administrative teams overseeing provider scheduling and insurance eligibility verification; drive operational efficiency across multi-site healthcare operations; ensure HIPAA/compliance; partner with billing and revenue cycle teams to reduce claim denials and improve reimbursement accuracy; develop and maintain SOPs for scheduling and eligibility workflows; monitor KPIs such as scheduling accuracy, response times, and verification turnaround; identify and implement process improvements to enhance patient experience; collaborate with clinical leadership and operational leaders to optimize staffing and growth across markets; support quality assurance and internal audits to maintain high-quality care and service delivery.
Required Qualifications
- Bachelor's degree in Healthcare Administration, Business Administration, or related field preferred
- Equivalent experience may be considered
- 8+ years in healthcare operations
- 5+ years of supervisory or management experience in healthcare administration
- Experience managing teams responsible for scheduling, patient access, or insurance verification
- Experience supporting multi-state, multi-site organizations
- Experience with the Athena EMR System highly valued
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