Healthcare Operations Centre Dispatcher
$37,440–$37,440 year
On-siteCalgary, Alberta, Canada
Job Summary
Coordinate Security Guard schedules using winTEAM software, responding to shift cancellations and urgent staffing shortages to ensure healthcare facilities remain fully staffed. Communicate professionally with guards, supervisors, and management regarding scheduling changes, vacation requests, and book-offs while monitoring employee overtime and providing weekly reports. Maintain accurate scheduling records in real time and manage multiple priorities during high-volume periods. Work days, evenings, overnight shifts, weekends, and holidays on an on-call basis. Support operational requirements with the Alberta Protective Services Operations Centre.
Required Qualifications
- High School Diploma or GED
- Full availability to work days, evenings, overnight shifts, weekends, and holidays on an on-call basis
- Strong computer proficiency with Microsoft Word, Excel, and Outlook
- Ability to quickly learn new scheduling software such as winTEAM
- Excellent verbal and written communication skills in English
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Ability to remain calm and make sound decisions in a fast-paced environment
Desired Qualifications
- Previous experience in scheduling, dispatch, workforce coordination, or customer service
- Post-secondary education or currently enrolled in college or university
- Experience working in healthcare, security, logistics, or emergency operations
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