Healthcare Member Engagement & Communications Advisor
RemoteUnited States
Job Summary
Assess existing member and patient engagement programs, communication strategies, and consumer experiences to identify gaps and opportunities for improvement. Design evidence-based engagement strategies that increase participation, activation, and sustained engagement throughout the healthcare journey. Develop recommendations that improve adherence, preventive-care participation, chronic-disease management, care-plan completion, and overall health outcomes. Advise providers, healthcare technology, and service organizations on member and patient engagement best practices while evaluating communications across digital, print, telephonic, and interpersonal channels. Review patient-facing materials for clarity, accessibility, and alignment with engagement objectives. Participate in client interviews, discovery sessions, workshops, and strategic planning meetings to translate findings into actionable recommendations. Prepare executive-level presentations, reports, and roadmaps for healthcare leadership teams. Benchmark client programs against industry standards and emerging practices to integrate strategies into broader transformation and value-based care initiatives. Serve as a subject matter expert within multidisciplinary project teams.
Required Qualifications
- Bachelor's degree in Healthcare Administration, Public Health, Nursing, Health Communications, Marketing, Business Administration, or a related discipline
- At least five years of experience in healthcare member engagement, patient engagement, patient experience, healthcare communications, consumer experience, or a related field
- Demonstrated experience designing, implementing, or improving member or patient engagement strategies within healthcare organizations
- Strong understanding of consumer engagement, patient activation, behavior change, health literacy, and experience design principles
- Ability to evaluate engagement programs and translate insights into practical, measurable recommendations
- Exceptional written, verbal, facilitation, and presentation skills
- Ability to communicate effectively with executive leadership, clinical teams, operational leaders, technology partners, and other stakeholder groups
- Strong analytical and problem-solving skills, including the ability to synthesize complex information into clear findings and recommendations
- Experience developing executive-ready presentations, strategic roadmaps, reports, and client deliverables
- Ability to work independently, manage multiple priorities, and contribute effectively within virtual consulting teams
- Collaborative, adaptable, and comfortable working across diverse healthcare organizations and client environments
- Strong relationship-building skills and a client-service mindset
- Passion for improving patient experiences, member relationships, healthcare participation, and clinical outcomes
- Remote work capability
- Independent contractor status
Desired Qualifications
- Preferred experience within a healthcare consulting firm, advisory organization, or client-facing professional-services environment
- Experience supporting health systems, physician groups, health plans, digital health companies, or healthcare technology organizations
- Knowledge of value-based care, population health, care management, healthcare at home, chronic-condition management, or patient experience initiatives
- Experience with digital engagement platforms, patient communication technologies, CRM-based solutions, or omnichannel communication programs
- Familiarity with patient journey mapping, consumer experience design, audience segmentation, and engagement-measurement frameworks
- Advanced degree such as an MPH, MHA, MBA, MSN, or a related credential
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