Healthcare IT Support Specialist
On-siteGreenbelt, Maryland, United States
Greenbelt, Maryland, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Configure, deploy, and maintain desktops, laptops, and servers while managing user accounts, permissions, and backup procedures. Troubleshoot hardware, software, and network connectivity issues for end-users, including VoIP telephony systems and business applications. Provide Level 1 support for electronic medical record systems and assist with help desk requests via phone, email, and in-person. Create accurate documentation of IT configurations and procedures. Drive between multiple office locations within the Greenbelt, MD area as needed.
Required Qualifications
- Associate's or Bachelor's degree in Information Technology or a related field, or equivalent work experience
- Minimum of 3 years of experience in a similar IT support role
- Proven ability to perform laptop and desktop setup, imaging, and troubleshooting
- Experience with basic server setup, maintenance, and troubleshooting
- Familiarity with networking concepts and troubleshooting
- Experience supporting various business applications
- Understanding of telephony systems
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
- Ability to work independently and as part of a team
- Strong organizational skills and attention to detail
- Willing and able to drive between multiple office locations as needed
- Must be able to lift and/or move up to 10 pounds
Desired Qualifications
- Experience working in a healthcare environment, specifically doctor's offices
- Familiarity with Electronic Health Records (EHR) systems
- Relevant certifications (e.g., CompTIA A+, Network+, Server+)
- Experience with specific software or hardware relevant to our industry
- NextGen experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.