HealthCare Customer Service Specialist-On-Site Sugarland, Tx
$35,360–$35,440 year
On-site · Houston, Texas, United States
Job Summary
As a Customer Service Representative at GetixHealth, you will manage a high volume of calls addressing patient inquiries related to billing, payments, claims, benefits, and coverage. Strong problem-solving skills, empathy towards customers, and the ability to work in a fast-paced environment are essential. Candidates must have a high school diploma or GED and demonstrate attention to detail. Familiarity with healthcare operations and strong communication skills are strongly preferred.
Required Qualifications
- High school diploma or GED required
- Attention to detail, ensuring accuracy in handling inquiries and data
- Strong problem-solving skills with the ability to think critically and provide clear solutions to patients
- Empathy and patience when working with customers, understanding the sensitive nature of healthcare billing
- Ability to handle high-volume calls efficiently, while maintaining professionalism and quality of service
- Team-oriented with a demonstrated ability to meet or exceed performance goals
Desired Qualifications
- Experience in customer service, preferably in a healthcare or medical setting
- Familiarity with health insurance providers, Workers' Compensation, Medicare, Medicaid, and liability claims processes
- Practical or classroom knowledge of medical terminology and the revenue cycle
- Strong verbal, written, and interpersonal communication skills
- Ability to use MS Office Suite applications and adapt to new systems as required
Additional Requirements
- This position is on-site, therefore remote work is not an option
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