Healthcare Customer Service Representative - Tallahassee, FL - Hybrid
$27,200–$38,900 year
Hybrid · Tallahassee, Florida, United States
Job Summary
Healthcare Customer Service Representative role in Tallahassee, FL with hybrid work arrangements. Responsibilities include providing knowledgeable responses to basic client questions, elevating complex cases, updating account history, adhering to SLAs and production targets, collaborating with team members and clients, cross-training new resources, and reviewing workflow to identify efficiency improvements. Required skills include 2+ years of customer service experience, familiarity with help desk software and Microsoft Office, strong problem-solving, and excellent written and verbal communication. Travel anticipated at 0-10%.
Required Qualifications
- 2+ years of customer service experience
- Knowledge of basic help desk software
- Microsoft Office applications
- Strong problem-solving skills
- Strong written and oral communication
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