Healthcare Customer Service Representative - Remote - TX, TN, PA, MI, FL Only
On-siteTexas, United States or Tennessee, United States
Texas, United States or Tennessee, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Field customer inquiries via phone, email, chat, and social media to resolve questions, issues, and concerns. Calmly de-escalate interactions and escalate cases when necessary. Respond to assistance requests and process payments. Track call information for auditing and reporting while providing feedback on call issues. Upsell services if required. This role requires a high school diploma, six months of customer service experience, and the ability to type 25 words per minute. Applicants must reside in Tennessee, Florida, Michigan, Pennsylvania, Texas, or North Carolina.
Required Qualifications
- Reside within the state of Tennessee
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems
- General knowledge of Windows-based systems
- Dedicated workspace located near your router
- Hardwired Ethernet connection
- Minimum 15 Mbps download speed
- Minimum 10 Mbps upload speed
- ISP under 50ms
- Internet connection not Satellite
- Internet connection not Mobile Data (5G, 4G, 3G hotspots)
- Internet connection not P2P
- Internet connection not VPN
- Proof of internet speed
- Demonstrate commitment to following established procedures
- Be customer service driven
- Proven ability to collaborate effectively with team members, supervisors, and support departments
- Outstanding communication skills
- Listening skills
- Analytical skills
- Strong organizational skills
- Problem-solving skills
- Ability to prioritize tasks
- Ability to work well under pressure
- Ability to remain focused
- Open-minded approach to feedback
- Open-minded approach to evolving policies
- Ability to work within a structured schedule
- Ability to work within a structured schedule that includes a variety of shifts
- Sharp critical thinking skills
- Proactive approach to problem-solving
- Focus on creating a positive customer experience
Desired Qualifications
- Customer service experience
- Sales experience
- College degree
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