Healthcare Customer Service Representative - Remote
RemoteArizona, United States or Texas, United States
Arizona, United States or Texas, United StatesRemoteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Field customer inquiries via phone, email, chat, and social media by finding innovative ways to respond to varying questions, issues, and concerns. Calmly attempt to resolve and de-escalate interactions, escalate when necessary, and respond to requests for assistance or payment processing. Track all call-related information for auditing and reporting, provide feedback on call issues, and upsell if required. This role requires a high school diploma, six months of customer service experience, and the ability to type 25 words per minute, with a preference for candidates comfortable with Windows-based systems.
Required Qualifications
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems
- General knowledge of Windows-based systems
- Customer service and/or sales experience preferred
- College degree preferred but not required
- Demonstrate commitment to following established procedures
- Customer service driven
- Proven ability to collaborate effectively with team members, supervisors, and support departments
- Resolve customer issues and achieve performance goals
- Outstanding communication skills
- Listening skills
- Analytical skills
- Strong organizational skills
- Problem-solving skills
- Ability to prioritize tasks
- Work well under pressure
- Remain focused
- Open-minded approach to feedback
- Open-minded approach to evolving policies
- Work within a structured schedule
- Work within a variety of shifts
- Sharp critical thinking skills
- Quick analysis of customer issues
- Thoughtful, informed decision-making
- Proactive approach to problem-solving
- Create a positive customer experience
- Dedicated workspace
- Hardwired Ethernet connection
- Minimum 15 Mbps download speed
- Minimum 10 Mbps upload speed
- ISP under 50ms
- Internet connection not be Satellite
- Internet connection not be Mobile Data (5G, 4G, 3G hotspots)
- Internet connection not be P2P
- Internet connection not be VPN
- Proof of internet speed
Desired Qualifications
- Customer service and/or sales experience preferred
- College degree preferred but not required
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