Healthcare Customer Service Representative - Onsite
On-siteGreensboro, North Carolina, United States
Greensboro, North Carolina, United StatesOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Answer inbound phone calls for client members regarding healthcare benefits, utilizing multiple systems to resolve issues via one-call resolution or escalated processes. Handle de-escalation calls with compassion and empathy while meeting or exceeding performance metrics. Navigate changes within the business environment and identify opportunities for process improvements. Work onsite at 4161 Piedmont Parkway, Greensboro, NC, with flexible scheduling including weekends, evenings, holidays, and occasional overtime. Provide exceptional service to members, particularly senior citizens, using a required headset.
Required Qualifications
- Must be able to work onsite: 4161 Piedmont Parkway, Greensboro, NC 27410
- High school diploma or GED
- Ability to pass a background check and drug screen
- Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
- Meet all attendance and dependability requirements
- Be a team player
- Employee to provide one of the following headsets is required: Plantronics 3320 Blackwire, Plantronics 5220 Blackwire, Plantronics EncorePro 520 + DA80 USB Plug Adapter
Desired Qualifications
- A demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens
- Strong decision-making and analytical abilities
- Ability to identify customer needs and articulate products and services
- Highly developed sense of integrity and commitment to customer satisfaction
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