Healthcare Customer Service Representative
$41,600–$41,600 year
Remote · Farmington Hills, Michigan, United States or New York City, New York, United States
Farmington Hills, Michigan, United States or New York City, New York, United StatesRemoteFull Time$41,600–$41,600 yearEntry LevelNo RequirementUnknown
Type
Full Time
Level
Entry Level
Education
No Requirement
Company size
Unknown
Job Summary
Seeking a Healthcare Customer Service Representative to provide support across HAP product lines and assist members with inquiries. This fully onsite, full-time role requires strong customer service skills and offers opportunities for growth within a national health system.
Required Qualifications
- Minimum 2 years of recent customer service or call center experience within the last 3 years
- Dependable, professional, and able to demonstrate integrity, patience, maturity, empathy, and tact
- Strong problem-solving skills, flexibility, and good judgment
- Ability to handle multiple priorities concurrently with appropriate follow-up
- Excellent interpersonal, verbal communication, and business writing skills
- Proficiency with PC and Microsoft Office programs
- Fundamental understanding of HMO/PPO/POS delivery systems and claims billing
- Ability to work flexible shifts, including evenings, weekends, and overtime as requested
Desired Qualifications
- Previous healthcare or insurance experience
- Familiarity with HAP products and services
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