Healthcare Customer Care Agent (Temp-to-Perm)

Healthcare Customer Care Agent at Ivy Rehab (Temp-to-Perm) supports a multi-channel Patient Engagement Center, assisting physical therapy, occupational therapy, speech therapy, and ABA patients to access care. Responsibilities include converting inquiries to booked appointments, providing empathetic patient interactions, using knowledge-base content to offer local clinic-specific information, coordinating with clinic staff, educating patients on insurance and financing options, and meeting KPIs such as handle time and patient satisfaction. Requires strong communication, ability to work across multiple systems, and a dedicated home workspace for remote work. Schedule is full-time (40 hours/week) with a 90-day temporary assignment and potential to become permanent; availability Mon-Fri 7am-7pm EST. Education: High School/GED or equivalent; 2-3 years of customer support and 1 year inbound contact center experience; 1-2 years in sales-oriented roles; reliable high-speed internet; capable of typing 50-70 WPM. Remote-friendly environment with emphasis on caring, collaboration, and adherence to protocols.