Healthcare call center representative
$33,280–$37,440 year
On-siteClarksville, Indiana, United States
Job Summary
Answer incoming patient calls promptly, schedule and confirm appointments across multiple services, and document interactions accurately in the electronic health record. Verify insurance eligibility, route messages to clinical teams, and handle complaints while maintaining HIPAA compliance. Manage multiple computer applications and meet established standards for call quality and productivity. Participate in team meetings and training, performing other administrative duties as assigned. This full-time, on-site role offers a consistent weekday schedule in a collaborative environment focused on improving the patient healthcare experience.
Required Qualifications
- High school diploma or GED
- Reliable attendance and punctuality
- Ability to handle sensitive and confidential information professionally
Desired Qualifications
- 1+ year of customer service, call center, healthcare, medical office, or patient-facing experience
- Healthcare or medical office experience
- Knowledge of medical terminology and insurance processes
- Experience with EHR/EMR systems
- Strong verbal and written communication skills
- Excellent active listening and problem-solving abilities
- Strong attention to detail and organizational skills
- Ability to multitask effectively in a fast-paced environment
- Proficiency with computers, Microsoft Office, email, and healthcare software systems
- Compassionate and patient-centered approach when communicating with patients
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