Healthcare Administrator
RemoteSouth Africa
South AfricaRemoteFull TimeSmall
Full TimeSmall
Job Summary
Coordinate therapy schedules, maintain therapist and client schedules, and process changes, cancellations, and rescheduling requests to ensure seamless service delivery. Monitor unconverted sessions, investigate discrepancies, and generate reports on cancellations, no-shows, and therapist utilization. Manage a high-volume inbox, respond promptly to scheduling emails, and collaborate with Operations, Clinical, and Intake teams to resolve challenges. Ensure data accuracy across systems and escalate concerns regarding scheduling KPIs. Work independently within US hours (9am-5pm EST) as a remote full-time contractor.
Required Qualifications
- Previous experience in scheduling, healthcare administration, operations, or a similar coordination role
- Exceptional attention to detail and accuracy
- Strong organizational and time management skills
- Ability to manage multiple priorities in a fast-paced environment
- Excellent written and verbal English communication skills
- Strong administrative skills with the ability to maintain accurate records
- Proficient in Microsoft Office and Google Workspace
- Comfortable learning new scheduling platforms and systems
- Ability to work independently while managing a high-volume workload
- Strong problem-solving skills and the ability to resolve scheduling conflicts efficiently
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