HEALTHCARE ADMINISTRATIVE ASSOCIATE - Otolaryngology and Audiology
$33,654–$47,112 year
On-siteRoanoke, Virginia, United States
Job Summary
Perform front office operations including patient registration, scheduling, check-in, and check-out processes. Manage multi-line phone systems, route messages, and maintain accurate patient demographic, insurance, and eligibility information. Collect payments, coordinate referrals, obtain insurance authorizations, and maintain medical records in compliance with regulatory standards. Support billing by performing charge entry, coding support, and resolving billing-related issues while using electronic medical record systems for scheduling and documentation. Provide directions to patients, maintain databases, and assist with event coordination and departmental projects. Work day shifts at Carilion Clinic in Roanoke, Va., supporting efficient and effective patient care delivery.
Required Qualifications
- High school diploma or GED
- Strong customer service orientation
- Communication skills
- Knowledge of medical terminology
- Knowledge of office procedures
- Knowledge of electronic medical records
- Proficiency in computer data entry
- Proficiency in Microsoft Office applications
- Ability to multitask
- Ability to maintain attention to detail in a fast-paced environment
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