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Usaa1 day ago

Health Solutions Specialist Mid Level (Level 1) - Life Company

$54,550–$92,060 year

Hybrid · Phoenix, Arizona, United States or Colorado Springs, Colorado, United States

Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Enterprise

Job Summary

Health Solutions Specialists (Mid-Level) support Medicare Advantage, Medicare Supplement, and final expense products by assessing member needs, explaining options, and guiding recommendations to educate and retain members. Responsibilities include handling inquiries via multiple channels, extracting key life events and financial goals, overcoming objections with advanced sales techniques, articulating product benefits, educating members on regulatory changes, and delivering member-focused service with potential limited servicing support. The role requires in-office work five days per week with the potential for hybrid work after six months, across Phoenix, AZ; Colorado Springs, CO; and Plano, TX campuses. Strong emphasis on regulatory compliance, broker/carrier appointments, AHIP, Life and Health licensing, and 2+ years of customer service or sales experience. Preferred candidates hold Health licenses, an active NPN with clean NIPR records, and extensive Medicare Advantage/Supplement and Final Expense experience, with a salary range of $54,550 to $92,060 annually. This position does not offer relocation assistance or visa sponsorship. Benefits include comprehensive health coverage, retirement plans, paid time off, and ongoing education opportunities.

Required Qualifications

  • High School Diploma or General Equivalency Diploma required
  • Maintenance of Life and Health license
  • Annual completion of AHIP and Broker/Carrier appointments
  • 2+ years customer service/sales experience
  • Experience delivering frequent written and oral communication
  • Experience acquiring and applying new concepts and information
  • Experience processing and analyzing information
  • Experience fulfilling requests and meeting deadlines
  • Experience resolving conflict and negotiating
  • Experience multi-tasking in an operating systems environment
  • Experience participating in or leading teams
  • Successful completion of a job-related assessment may be required

Additional Requirements

  • No visa sponsorship (USAA does not provide visa sponsorship)
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$55k – $92k / yr

Health Solutions Specialist Mid Level (Level 1) - Life Company · Usaa

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