Health Services Specialist (GO4302 - Encino)
On-siteSan Antonio, Texas, United States
Job Summary
Register new patients, update demographics, and verify insurance plans on the electronic practice management system. Manage member account balances through cash collection and same-day service tracking while monitoring provider schedules for capacity. Prepare the next day's clinic session by printing appointment lists, confirming bookings, and screening patients for program eligibility. Oversee the waiting area to ensure efficient check-ins, refer patients for special funding or high-balance consultations, and perform patient dismissals with follow-up scheduling. Complete end-of-day reconciliation reports and secure cash deposits. Provide exceptional internal and external customer service, greeting members and addressing concerns promptly.
Required Qualifications
- High School graduate or equivalent
- Minimum one year experience in front office duties
- Must have good attention to detail
Desired Qualifications
- Medical Assistant or Dental Assistant training
- Demonstrates good verbal and written communications, with good interpersonal and organizational skills
- Experience with insurance verification and referrals
- Possesses computer skills with proficiency in data entry and keyboarding skills
- Has knowledge in healthcare billing, to include Medicaid, Medicare, and Private Insurance
- Ability to handle multiple tasks ensuring completion with minimal supervision
- Bilingual (English/Spanish)
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