Health Navigator (60099)
On-sitePhoenix, Arizona, United States
Job Summary
Engage chronically unhoused adults who are frequent users of hospital and emergency services annually. Conduct patient screenings to evaluate social, mental health, and medical needs, creating individualized action plans to transition patients from emergency care to preventative primary care. Build trusting relationships with patients and collaborate with healthcare providers, social workers, and case managers to connect them to appropriate resource services, including housing, benefits, and medical respite centers. Coordinate referrals, assist patients in completing applications for programs addressing housing instability and substance use, and help establish primary care providers and post-discharge appointments. Document assessments, track outcomes, and report data to leadership and hospital partners. Participate in multi-disciplinary team meetings to coordinate patient services. Requires a high school diploma or GED, two years of experience as a medical assistant or case manager, direct patient care experience, and a valid Arizona driver's license. Bilingual-Spanish is desired.
Required Qualifications
- High School diploma or GED
- 2 years of experience as a Medical Assistant (MA), Case Manager, Behavioral Health Technician (BHT), etc.
- OR equivalent combination of experience and education
- Must have direct patient care experience
- Must be proficient in computer skills including Microsoft Outlook, Word and Excel
- Demonstrate excellent written and oral communication skills
- Must demonstrate critical thinking, problem-solving and organizational and time management skills
- Must be able to work well with others in a team approach
- Must be at least 21 years of age
- Must have a working knowledge of care management, community resources and resource/utilization management
- Possess and maintain a valid Arizona driver's license
Desired Qualifications
- A bachelor's degree in health-related field
- Experience in working with culturally diverse, chronically unhoused, and medically needy individuals
- Bilingual-Spanish
- Able to obtain Community Health Worker (CHW) certificate
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