Health Information/Patient Access Manager
On-siteParaje, New Mexico, United States
Job Summary
Lead patient registration, health information management, and benefits coordination to ensure data accuracy, integrity, and compliance with HIPAA and federal privacy laws. Organize, manage, and protect medical records while overseeing electronic health records, coding practices, and billing documentation. Supervise staff on patient registration workflows, conduct regular audits and risk assessments, and develop policies to optimize patient flow and service delivery. Analyze health data to inform clinical and operational decisions, prepare routine reports, and manage departmental budgets. Serve as a subject matter expert on privacy regulations, deliver training on systems and procedures, and act as a liaison between clinical teams and external agencies. Collaborate with leadership on clinic operations planning and community outreach initiatives.
Required Qualifications
- Bachelor's Degree in health information management, healthcare administration or related field from an accredited college or university
- five (5) years of experience in health information, patient access or registration services
- one (1) year supervisory/managerial experience
- any combination of post-secondary education and/or experience totaling ten (10) years in health information management
- current Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) certification
- obtain within three (3) months of employment with LHC
- In-depth understanding of Health Information Management (HIM) principles, including medical recordkeeping, data accuracy, and healthcare documentation standards and reporting
- Strong working knowledge of HIPAA Privacy and Security Rules, 42 CFR Part 2, and other federal, state and tribal privacy regulations
- Familiarity with tribal health systems, Indian Health Service (IHS) guidelines, and healthcare operations in indigenous communities
- Knowledge of electronic health record systems (e.g., RPMS, NextGen, Cerner) and health IT best practices
- Understanding of medical terminology, coding practices (ICD, CPT), and billing requirements
- Awareness of healthcare regulatory requirements, compliance auditing, and privacy program implementation
- Knowledge of patient registration and benefits coordination processes, including insurance verification, eligibility determination, and third-party billing workflows
- Understanding of budget planning, resource allocation, and staff management within a healthcare environment
- Strong leadership and supervisory skills including team building, performance management, and conflict resolution
- Excellent analytical and critical thinking skills to evaluate operations, audit data, and propose process improvements
- High-level organizational and time management skills with the ability to manage multiple priorities in a fast-paced clinical setting
- Effective written and verbal communication skills to interact with patients, staff, providers, administrators, and external entities
- Skilled in data analysis and report generation for tracking performance indicators, compliance metrics, and operational efficiency
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and healthcare data management systems
- Competency in training and onboarding staff on procedures, privacy laws, and software systems
- Ability to interpret and apply federal, state, and other applicable policies in real-world
- Ability to maintain strict confidentiality and handle sensitive patient information with cultural sensitivity and professional integrity
- Ability to develop and implement departmental policies and procedures in compliance with healthcare laws and standards
- Ability to analyze complex data and make evidence-based decisions to support clinic operations and patient care
- Ability to collaborate effectively across departments and work as a liaison between clinical, administrative, and compliance teams
- Ability to lead and adapt to change, especially in response to regulatory updates, emerging technologies, and clinic growth
- Ability to assess staff training needs, provide feedback, and support continuous professional development
- Ability to represent the organization in a positive, respectful, and culturally appropriate manner in both internal and external settings
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