Health Enrollment, Call Center

Healthcare Retention Specialist at Family Health Centers of San Diego responsible for verification of enrollment, tracking healthcare utilization, and encouraging renewal applications. Responsibilities include answering the Insurance Hotline to screen coverage, scheduling appointments with Enrollment Specialists, completing project logs, submitting monthly reports, making telephone/mail contact to verify enrollment and document utilization, and providing coverage for Enrollment Specialists. Travel within San Diego County is required; participation in community events is expected. The role emphasizes ensuring access to enrollment services for medically underserved populations and maintaining data-driven retention productivity within the Enrollment team.