Health Access Coordinator
On-site · Bucksport, Maine, United States
Job Summary
Health Access Coordinator serves as the primary liaison between the health center and patients to ensure care is affordable and compliant with HRSA Health Center Program requirements. The role manages the end-to-end process for the Sliding Fee Discount Program (SFDP), screens patients for internal and external assistance, manages patient accounts receivable with a strong emphasis on self-pay balances, supports revenue cycle activities including payment plan creation and oversight, and proactive financial counseling. Key duties include HRSA Sliding Fee Management (eligibility screening and SFDP processing), creation and oversight of payment plans, aging and collections management for self-pay balances, consumer-facing financial counseling, eligibility screening for external programs (Medicaid, CHIP, Marketplace), statement processing, and monthly reporting. Requires experience in medical billing or patient accounts, familiarity with HRSA compliance, EHR/PM software proficiency, strong communication, empathy in financial discussions, and dedication to accurate recordkeeping and confidentiality. This role is anchored in Bucksport, ME, and emphasizes collaboration with the billing department and cross-functional teams to ensure financial transparency and adherence to HRSA policies.
Required Qualifications
- High School diploma or equivalent with emphasis on office and business skills including keyboarding, filing, and multi-tasking (required)
- Experience in medical billing, patient accounts, self-pay account management, or financial counseling (1-3 years, essential)
- Proficiency with EMR/Practice Management software (essential)
- Strong understanding of Federal Poverty Guidelines (FPG) and HRSA compliance standards (essential)
- Computer experience using Microsoft Windows and Microsoft Office (Word and Excel) (essential)
- Strong written and verbal communication skills (essential)
- Ability to handle sensitive financial discussions with empathy (essential)
- Exceptional organizational ability and attention to detail (essential)
- Ability to establish and maintain effective working relationships with other employees and the public (essential)
- Ability to communicate and present information (essential)
- Ability to identify problems and recommend solutions (essential)
- Ability to establish priorities and coordinate work activities (essential)
- Post secondary education in medical billing/coding or related training (preferred)
Desired Qualifications
- 1-3 years in medical billing, patient accounts, self-pay account management, or financial counseling
- experience with Federally Qualified Health Center (FQHC) environment
- proficiency with EMR/Practice Management software
- strong written and verbal communication skills
- ability to handle sensitive financial discussions with empathy
- exceptional organizational ability and attention to detail
- ability to establish and maintain effective working relationships
- ability to identify problems and recommend solutions
- ability to establish priorities and coordinate work activities
- postsecondary education in medical billing/coding or related training (preferred)
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