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Head Universal Banker - Syosset Branch
$56,500–$73,700 year
On-site · Syosset, New York, United States
Job Summary
Head Universal Banker leads branch service delivery and coaching for Universal Bankers and Tellers, overseeing complex transactions and sales activities (e.g., deposits, accounts, credit cards) while championing risk and control, delivering exceptional client experiences, and guiding the team to utilize digital channels (Online/Mobile/ATM). The role includes mentoring teammates, providing guidance in branch operations, handling client inquiries and issues promptly, promoting self-service capabilities, and collaborating with partners to meet client needs through a customer-first culture.
Required Qualifications
- High School diploma or equivalent
- 2-4 years relevant experience
- Experience with face-to-face customer service
- Digital engagement and basic sales/referrals
- Open, client service orientation and desire to help customers
- Excellent verbal and written communication skills
- Analytical and problem solving skills
- Basic computer and digital tools skills
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