Head Universal Banker, Bilingual English/Spanish Speaking Preferred, Doral Branch

Head Universal Banker leads the branch team by modeling service and sales behavior, coaching Universal Bankers and Tellers, and guiding clients and staff to deliver exceptional client experiences. The role champions risk and control, drives lobby leadership, and ensures compliance with bank standards. Responsibilities include mentoring staff, handling complex transactions and sales activities (opening accounts, credit cards, etc.), educating clients on digital channels, leveraging marketing tools and referrals, connecting clients to specialists, resolving client issues promptly, and fostering a warm, customer-first environment while promoting digital capabilities and self-service options.