Head Universal Banker, 21st and Irving Branch

Head Universal Banker leads a branch team to deliver service transactions and sales, coaches Universal Bankers and Tellers, drives risk and controls, and champions an exceptional client experience. The role involves guiding clients and staff in complex transactions, educating clients on digital channels, presenting products, resolving client issues, and coordinating with partners (e.g., mortgage or FA) as needed. It requires strong leadership, customer service, sales focus, and ability to mentor others while ensuring adherence to bank policies and regulatory standards.