Head - Service Quality TCC| Thane
On-site · Thāne, Maharashtra, India
Thāne, Maharashtra, IndiaOn-siteFull TimeSenior LevelNot SpecifiedBanking ServicesUnknown
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Unknown
Industry
Banking Services
Job Summary
The Head – IT Service Quality is responsible for defining, implementing, and continuously improving service quality standards across the Bank’s IT landscape, ensuring that IT services consistently meet business expectations, regulatory requirements, and customer success criteria. This role is crucial in aligning IT performance with customer experience, operational excellence, and strategic business outcomes.
Required Qualifications
- Experience with IT service quality standards
- Knowledge of regulatory requirements and business expectations
- Proficiency in industry frameworks such as ITIL, CMMI, and Lean Six Sigma
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