Head of U.S. Manufacturer Renewals (Subscription Sales)
$177,000–$190,000 year
RemoteUnited States
Job Summary
Define and execute the US renewals strategy aligned with global objectives to drive revenue continuity and maximize customer lifetime value. Lead, mentor, and develop a high-performing team of renewal managers and specialists while establishing clear performance metrics and accountability frameworks. Own and deliver on renewal revenue targets by monitoring forecast accuracy, implementing process standardization, and partnering with Sales, Customer Success, and Finance to address risks and escalations. Ensure proactive engagement strategies are in place to drive renewals and satisfaction for key accounts and high-risk customers. Reports to the Head of Global Renewals with direct oversight of renewal managers and specialists. Based in the United States (Central or Eastern Time Zones preferred) with travel as required for leadership meetings and customer engagements.
Required Qualifications
- Candidates must be based in the United States
- Preference for those located in the Central or Eastern Time Zones
- Must be available for travel as required for leadership meetings, customer engagements, and team development
- 10+ years of progressive experience in Renewals, Customer Success, Account Management, Revenue Operations, Subscription Sales, or other revenue-retention leadership functions
- At least 7+ years leading managers and geographically dispersed teams
- Proven executive leadership experience owning a multi-million-dollar renewal and retention portfolio
- Direct accountability for revenue retention, gross and net renewal rates, forecasting accuracy, and customer lifetime value
- Demonstrated success developing and executing renewal strategies that have resulted in measurable improvements in retention, reduced churn, and sustained revenue growth
- Strong track record of building, coaching, and retaining high-performing renewal, customer success, or commercial teams
- Experience partnering at the executive level with Sales, Customer Success, Finance, Product, Operations, and Legal stakeholders
- Expertise in renewal forecasting, commercial negotiations, contract management, pricing strategy, and risk mitigation
- Demonstrated ability to influence senior leadership and operate effectively in a highly matrixed, global organization
- Bachelor's degree required
Desired Qualifications
- MBA or advanced business degree preferred
- Experience leading renewal organizations supporting Fortune 500 manufacturers, retailers, or enterprise customers
- Experience within consumer intelligence, market measurement, data analytics, research, media, technology, or information services industries
- Proven success managing organizations through acquisitions, organizational change, and business transformation initiatives
- Familiarity with enterprise CRM and revenue platforms such as MS Dynamics, Power BI, or comparable technologies
- Proven leadership experience in renewals, customer success, account management, or related revenue-focused roles
- Strong track record of meeting or exceeding revenue and retention targets
- Experience managing and developing high-performing teams
- Excellent analytical, problem-solving, and decision-making skills
- Strong communication and stakeholder management abilities
- Ability to thrive in a fast-paced, matrixed, and global organization
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