Head of Technology Services
RemoteLondon, England, United Kingdom
Job Summary
Own the end-to-end provision of Technology Services across TC Group, ensuring services are reliable, responsive, well governed and aligned to business priorities. Define, monitor and report on SLAs, service performance measures, incident trends, request volumes, resolution times and customer satisfaction. Lead incident management processes, ensuring incidents are triaged, prioritised, communicated and resolved effectively, with clear post-incident reviews and improvement actions. Lead and coach service-focused colleagues, building a professional, customer-focused culture with clear accountability and development plans. Ensure service provision supports M&A integration activity, onboarding newly acquired firms into TC Group technology services in a structured and consistent way. Advocate for adoption of TC Group technology services in all the firms that join TC Group. This leadership role is in the Data, Digital & Technology team within one of the UK's fastest-growing Top 20 accountancy firms.
Required Qualifications
- Proven leadership in Technology Services or IT Service Management
- Experience in a professional services sector
- Strong experience with SLAs, incident management, service performance and continual improvement
- Excellent stakeholder management and communication skills
- A customer-first mindset with a passion for improving user experience
- Experience managing suppliers and working across complex, multi-site organisations
- A proactive and solutions-focused approach
- Ambitious, logistical and service minded
- Candidates must be based in the UK
Desired Qualifications
- Experience in a professional services sector advantageous
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