Head of Supply Support
On-siteMelbourne, Victoria, Australia
Job Summary
Lead national service delivery across Supply Support, Distribution Services, and Customer Services for the Defence Theatre Logistics Contract, ensuring compliance with contractual obligations and Defence requirements. Provide strategic leadership to a workforce of 700+ employees across approximately 50 sites nationwide through multiple layers of operational leadership. Drive operational excellence, continuous improvement, and innovation across warehousing, inventory management, distribution, and customer service functions. Build and maintain strong relationships with Defence stakeholders, senior leaders, subcontractors, and key business partners. Ensure robust governance, risk management, safety, and compliance frameworks are embedded across all operations. Contribute to strategic planning, financial performance, and future capability development as a member of the DTLC leadership team.
Required Qualifications
- Bachelor's degree in supply chain, Logistics, Business or a related discipline
- Minimum 10 years' experience leading complex logistics or operational environments
- Defence logistics experience
- Must be an Australian Citizen
- Eligibility to obtain an AGSVA Defence Security Clearance (NV1)
- Must be entitled to work in Australia
- Must be prepared to undertake pre-employment checks including a criminal history check and medical
Desired Qualifications
- Significant experience leading large-scale logistics, warehousing, supply chain or operational functions across multiple sites and regions
- Proven success managing large, geographically dispersed workforces through layered leadership structures
- Deep understanding of integrated supply chain operations, including inventory management, warehousing, distribution and customer service delivery
- Strong commercial acumen with experience managing operational performance, financial outcomes and contractual obligations
- Exceptional stakeholder management, influencing and relationship-building skills, including experience working with senior executives and government or Defence stakeholders
- Demonstrated ability to lead organisational change, build high-performing teams and create a culture of accountability, safety and continuous improvement
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