Head of Services, International Government
RemoteLondon, England, United Kingdom or United Kingdom
Job Summary
Define and lead the services operating model for International Government, establishing how services are scoped, sold, delivered, governed, and measured to ensure engagements are executable and aligned to mission outcomes. Build and lead the IG services organization across professional services, implementation, integration, configuration, training, and mission support. Partner with Sales, Solutions Architecture, Solutions Engineering, Product, Customer Success, PMO, and regional leadership to shape services strategy, reduce delivery risk, and accelerate adoption. Support strategic pursuits through SOW development, implementation planning, pricing inputs, delivery scoping, and risk assessment while leading direct, matrixed, and partner delivery teams. Establish services metrics that measure customer impact, delivery performance, adoption, and operational efficiency.
Required Qualifications
- Significant leadership experience in professional services, program delivery, implementation, mission support, or technical services organizations
- Proven experience building, scaling, or transforming a services function in a high-growth or evolving environment
- Demonstrated success supporting complex government or enterprise pursuits
- Experience working with defense, intelligence, national security, MoD, public sector, or similarly regulated customers
- Strong program and portfolio management expertise
- Experience designing and managing partner-enabled delivery models
- Technical fluency across software implementation, systems integration, APIs, cloud and edge deployments, enterprise platforms, and AI-enabled workflows
- Ability to lead distributed teams across regions, functions, and time zones
- Strong commercial acumen and executive communication skills
- A builder's mindset characterized by ownership, judgment, adaptability, and a bias toward action
Desired Qualifications
- Experience in GEOINT, spatial intelligence, ISR, UAV, defense technology, mission software, data platforms, or AI-enabled national security solutions
- Experience supporting international defense, intelligence, MoD, or national security customers
- Experience building software-centric services organizations
- Experience working within or alongside PMOs supporting large government programs or multi-region delivery portfolios
- PMP, PRINCE2, MSP, Agile, Scrum, or equivalent certifications
- Experience scaling training, enablement, or mission support capabilities across multiple regions
- Experience in organizations where services directly contributed to product adoption, customer outcomes, and revenue expansion
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