Head of Services
On-siteMiami, Florida, United States
Job Summary
Build and drive high-performing relationships with strategic development partners to ensure quality delivery of all aspects of Effectus' consultative services. Provide guidance and thought leadership to dedicated teams managing day-to-day operations, becoming experts on client organizations to identify and present solutions that drive value. Develop, manage, and track project plans to ensure deadlines are met while tackling complex problems with out-of-the-box ideas. Lead and motivate teams to advance engagement, ensuring they receive performance objectives, constructive feedback, and appropriate development. Serve as the voice of Effectus, speaking with authenticity to tell the story of how offerings drive industry paradigm shifts. Support clients in achieving sustainable performance improvements and identify opportunities to expand relationships through additional value creation.
Required Qualifications
- 10+ years of relevant experience with technology enabled solutions, preferably from the eCommerce and/or consumer products space
- Proven track record for leading teams of service-based consultants in the delivery of successful business process improvement projects in a consulting environment
- Effective management of stakeholders including identification, engagement, relationship building, negotiation, and communication
- Excellent critical thinking skills and ability to solve complex business problems through fact gathering, business process mapping and data analysis
- Experience helping stakeholders with workflow redesign and design by documenting processes, identifying, and prioritizing critical operational gaps
- A customer-centric mentality to go above and beyond to deliver for the customer
- Excellent communication skills with a demonstrated ability to deliver high quality, clear and concise presentations
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.