Head of Service, Taiwan
On-siteTaipei, Taiwan, Taiwan
Taipei, Taiwan, TaiwanOn-siteFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Lead Field Services, Contact Centers, Spares, Service Engineering, and aftermarket business development while owning the POM P&L for the cluster. Develop and implement the POM product portfolio, secure tight warranty cost control, and support quality development. Deliver ambitious targets on consumer satisfaction, Net Promoter Score, and consumer effort score. Implement and review field service and contact center operations according to the sector business model strategy. Drive and deliver operational KPIs while managing interactions with Electrolux's internal and external customers at country and region levels.
Required Qualifications
- Lead Field Services, Contact Centers, Spares, Service Engineering and aftermarket business development
- Own POM P&L in the cluster
- Develop and implement POM product portfolio
- Secure a tight warranty cost control
- Support quality development
- Deliver very ambitious targets on consumer satisfaction
- Implement/review/enhance field service and contact center operations according to the sector business model strategy
- Drive and deliver operational KPIs
- Confident in dealing with leaders both from a country level and region level perspective
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