Head of Service Operations
On-site · Dubai, Dubai, United Arab Emirates
Job Summary
Head the regional service operations for multi-market roadside assistance across the MENA region, owning the operational heartbeat of dispatch coordination, provider network performance, incident management, and end-to-end workflows. Ensure SLA performance, service reliability, and continuous improvement across markets while guiding operational readiness for new programs and market expansion. Lead day-to-day service operations, govern core processes, manage service suppliers, and drive visibility through enhanced tools and governance. Requires 8-10+ years in service operations or related fields, strong leadership, and hands-on responsibility for live operations and KPI delivery.
Required Qualifications
- 8-10+ years of experience in service operations, roadside assistance, mobility, automotive services, logistics, fleet operations, or SLA-driven environments
- Proven ownership of service operations in multi-market or distributed operational environments
- Strong experience in live operations, including escalation management, incident handling, and operational risk decision-making
- Demonstrated accountability for SLA performance, service reliability, and operational KPIs
- Practical understanding of vehicle and mobility operations, including EVs, ICE vehicles, and evolving automotive technologies
- Experience working with operational systems, dispatch platforms, or connected mobility technologies
- Exposure to UAE, GCC, or wider MENA operational environments
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