Head of Segment
On-site · Seattle, Washington, United States or Kansas City, Missouri, United States
Job Summary
Deliver on segment operational and business outcomes with consistency; hold customer and technical quality steady even through change. Continuously develop the squad: formal mentorship, targeted coaching, and named development plans for each builder. Own the squad's customer portfolio at a level where you can speak confidently about every named customer's state, risks, and growth path. Monitor the performance of solutions for customers, iteratively improving over benchmark performance and rapidly responding to emerging issues. Lead squad contributions to cross-squad efforts: Primitives adoption, Knowledge and Tools integrations, Harmony migration, shared security and compliance work. Partner with the CSM on commercial outcomes: net retention, expansion, and healthy renewals where applicable. Keep a visible, regular hands-on building practice; use it to maintain technical credibility and to recognize quality in others' work. Represent the squad in executive reviews; bring clean, data-informed narratives on what is working and what is not. Run thoughtful performance management, including early, candid conversations when performance is off-track. Contribute to Artera's leadership bench: grow the next Heads of Segment from your Senior and Staff AI Builders.
Required Qualifications
- Demonstrated AI-native fluency at the level that can set and hold the bar for an entire squad, maintained through active hands-on work (hard requirement).
- Typically 8 - 12 years of total experience with multiple years of direct people management, or equivalent demonstrated experience.
- Proven track record of running a team that delivered measurable customer and business outcomes.
- Strong hiring record, including demonstrated ability to attract and retain senior individual contributors.
- Strong judgment in performance management: has moved low performers off the team and developed high performers into bigger roles.
- Clear, persuasive written and verbal communication at executive and customer level.
- Evidence of cross-functional partnership: engineering, product, customer success, security, and people functions.
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