Head of Sales
$150,000–$200,000 year
On-siteNairobi, Nairobi County, Kenya
Job Summary
Own and deliver the global sales and revenue growth strategy, driving acquisition across enterprise, mid-market, and SME segments while managing complex deal cycles and contract negotiations. Lead a high-performing Relationship Management team to ensure retention, satisfaction, and lifetime value through structured account plans, growth roadmaps, and quarterly business reviews. Build strong C-suite relationships with top merchants and partners, acting as an executive sponsor for key accounts and escalations. Collaborate with Product, Operations, Marketing, and Risk teams to influence roadmaps, address client needs, and ensure compliant client relationships. Drive market entry strategies in new regions, adapting engagement models to local cultural dynamics while leveraging CRM analytics to track funnel metrics and refine go-to-market strategies.
Required Qualifications
- 7–10+ years in sales and/or account management leadership within payments, fintech, or financial services
- Proven experience managing both: New business sales teams, Relationship/account management teams
- Strong track record in driving net revenue retention and customer lifetime value
- Deep understanding of: Payment ecosystems (acquiring, issuing, gateways, orchestration), Card schemes, Mobile money networks, APMs
- Experience in managing complex, long-term commercial relationships
- Strong commercial and relationship-building acumen
- Exceptional stakeholder and executive relationship management skills
- Ability to balance short-term revenue wins with long-term client value
- High ownership mindset with strong execution discipline
- High integrity and alignment with compliance-driven environments
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