Head of Sales Performance
On-siteSan Francisco, California, United States
Job Summary
Build the Sales Performance Toolkit from zero by creating sequences, talk tracks, battle cards, and demo collateral to close gaps in the sales motion. Manage and develop the inbound follow-up team of SDRs and Sales Associates, conducting regular 1:1s, coaching performance, and owning the pairing model between associates and Account Executives. Design, write, and A/B test follow-up sequences across email and chat, while reviewing recorded calls to coach Account Executives on discovery and objection handling. Oversee channel partner lead management, establish CRM hygiene standards, and maintain the sales knowledge base to ensure accurate, compliant customer-facing information.
Required Qualifications
- At least 4 years of experience in inside sales, sales development, sales enablement, revenue operations, or a similar commercial role
- At least 2 years of experience managing or coaching a sales team
- A track record of building sales systems, tools, or programs from scratch not just running ones that already existed
- Proven experience improving follow-up, pipeline conversion, show rates, or sales-cycle performance
- Strong understanding of inbound sales funnels, lead management, and mid-funnel conversion
- Experience coaching sales representatives on discovery, objection handling, urgency, and deal progression
- Ability to review sales calls, identify performance gaps, and provide clear, actionable feedback
- Hands-on experience building sales sequences across email, chat, SMS, or other follow-up channels
- Strong CRM discipline and experience working with platforms such as HubSpot or Salesforce
- Comfortable using data to diagnose funnel problems, set targets, and manage performance
- Strong written and verbal English communication skills
- Willingness and ability to work Pacific Time hours
Desired Qualifications
- Experience managing both SDRs or Sales Associates and Account Executives
- Experience owning sales onboarding, training, and rep ramp-up programs
- Experience building no-show recovery, closed-lost reactivation, or aged-pipeline campaigns
- Familiarity with AI-enabled sales tools, conversation intelligence, and sales automation platforms
- Experience creating sales collateral, playbooks, or enablement content adopted floor-wide
- Experience working in a high-growth startup, SaaS, staffing, outsourcing, or technology-enabled services company
- Experience managing leads generated through channel partnerships
- Familiarity with compliance, sales claims management, and maintaining a customer-facing knowledge base
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.