Head of Sales Performance
On-siteLos Angeles, California, United States
Job Summary
Build the Sales Performance Toolkit by creating sequences, talk tracks, and battle cards from zero, then identify gaps in the sales motion to close them with AI-enabled tools and automation. Manage and develop the inbound follow-up team, including SDRs and Sales Associates, by conducting 1:1s, coaching performance, and establishing cadence standards and CRM hygiene. Design and A/B test follow-up sequences across email and chat, while overseeing channel partner lead management and ensuring all customer-facing information remains accurate and compliant. Review recorded calls using a written scorecard to coach Account Executives on discovery and objection handling, and reduce stage-to-stage drop-off across the funnel. Requires at least four years in sales enablement or revenue operations, two years managing a sales team, and proficiency with HubSpot or Salesforce, with Pacific Time hours.
Required Qualifications
- At least 4 years of experience in inside sales, sales development, sales enablement, revenue operations, or a similar commercial role
- At least 2 years of experience managing or coaching a sales team
- A track record of building sales systems, tools, or programs from scratch not just running ones that already existed
- Proven experience improving follow-up, pipeline conversion, show rates, or sales-cycle performance
- Strong understanding of inbound sales funnels, lead management, and mid-funnel conversion
- Experience coaching sales representatives on discovery, objection handling, urgency, and deal progression
- Ability to review sales calls, identify performance gaps, and provide clear, actionable feedback
- Hands-on experience building sales sequences across email, chat, SMS, or other follow-up channels
- Strong CRM discipline and experience working with platforms such as HubSpot or Salesforce
- Comfortable using data to diagnose funnel problems, set targets, and manage performance
- Strong written and verbal English communication skills
- Willingness and ability to work Pacific Time hours
Desired Qualifications
- Experience managing both SDRs or Sales Associates and Account Executives
- Experience owning sales onboarding, training, and rep ramp-up programs
- Experience building no-show recovery, closed-lost reactivation, or aged-pipeline campaigns
- Familiarity with AI-enabled sales tools, conversation intelligence, and sales automation platforms
- Experience creating sales collateral, playbooks, or enablement content adopted floor-wide
- Experience working in a high-growth startup, SaaS, staffing, outsourcing, or technology-enabled services company
- Experience managing leads generated through channel partnerships
- Familiarity with compliance, sales claims management, and maintaining a customer-facing knowledge base
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